Q: When a user creates a spam page or a spam ticket or attaches something with a spam link, what do we do with that user?
A: Add them to the SPAM group do not delete the account. This will collect anything they try to do and improve our future ability to catch spammers. Then delete the offending ticket, post, or wiki page version. This requires WIKI_ADMIN, TICKET_ADMIN, and PERMISSION_GRANT permissions.